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| Relax on the beach, laze around the Waterpark. Later, you can dine in one of the
seven restaurants and
catch the award winning Pacific Fantasies dinner show or
the lively, fun-filled entertainment performed by the Clubmates.
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CONTACT INFORMATION
210 Pale San Vitores Road.,
P.O.Box 9370 Tamuning Guam 96931
Tel : (1-671)646-9171 Fax : (1-671)648-2474
picmail@picguam.com |
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What is the
cancellation policy on my room reservation? |
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Cancellation policies vary from hotel to hotel. The policies are not
the property, nor at the discretion, of this site. Each hotel's
cancellation and rate-rules policies are posted on our web site so
that you may have immediate access to them at the time of room
booking. |
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Where do you send my request? |
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Your request is put into our
hotel system and processed as soon as you submit your information on our secure reservation form. We verify your credit card number, double check the availability for your request and display your confirmation number instantly. We also send your personal information to the booked hotel. Only parties directly involved with the confirmation of your reservation receive this information. We do not sell, rent, or give your information to any parties for any purposes not specified above. |
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How do I check on my request for a room? |
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You may check on the status of all the past and current reservations you have made on this
hotel site at anytime from our reservation retrieval page.
If you have called the hotel and are worried because they seem
unaware of your room reservation, please understand that the room
has been taken out of the inventory pool, but your personal
information has not been uploaded into their hotel system. The hotel
knows the room is booked, they simply do not know it has been booked
by you. However, the hotel will have your personal booking
information (at the latest) within 24 hours prior to your scheduled
arrival. |
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Is there an extra charge if more than one adult stays in the room? |
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This varies from one hotel to the next. Hotel price,
room reservation, and cancellation policies are available for each of our search results and we recommend you take a moment to view them. By entering the correct number of adults that will be staying in the room your search results will reflect all applicable charges. |
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When will my room reservation be at the hotel? |
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The system requires a minimum of 24 hours to get your reservation to the hotel. The instant you book a room, however, that
hotel room is taken out of the hotel's inventory and is set aside for your use. The hotel will not be able to access your specific information immediately; they will only know that the room is reserved and not available to anyone else. This keeps the system moving and still ensures that no one else can book your room. |
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If I change my reservation will I lose my deposit? |
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In most instances, deposits are recoverable if the cancellation is made before the
hotel forfeiture deadline. These deadlines are the policies of the individual hotel or chain. Please check the cancellation and rate rules policies on our secure reservation form before reserving your room. |
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What are Web Saver rates? |
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Web savers are special rates offered only to online
hotel customers. These rates are below the published rates of the hotel and often represent the very best rates available for that property. They often require prepayment and may not have a refund policy associated with them. We recommend that you read all cancellation policies and rate-rules before you book your hotel. |
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Credit card security and our guarantee. |
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We use sophisticated encryption software to protect the privacy of all the information you entrust to us. We are so confident in the security of this system that we back it up with a guarantee. If, for whatever reason, you are held responsible for any fraudulent charges made on our
hotel site, we will cover the liability for you, up to fifty dollars, as long as the unauthorized use of your credit card resulted through no fault of your own from a reservation made with us while using our secure server. For more information please refer to our privacy and security policy. All secure sites on the web are indicated by the presence of a security lock box icon at the bottom of the screen. Beware of sites that claim to be secure without this box as they may not be secure. |
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How and when hotels charge your credit card. |
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Reserving a hotel room online does require a credit card, but this does not mean your card will automatically be charged the full amount. For most
hotel room reservations, we just need to verify the authenticity of your card and the presence of available funds in order to hold the room. We also charge a modest service fee for using our hotel reservation system. At the end of your stay you may choose your form of payment at the hotel.
Exceptions:
Prepayment Policies-Your card will be charged immediately for the full price of the
hotel room including all taxes and fees. Involve special low rates and are usually non-refundable.
Web Saver Rates-Made available only to hotel guests booking reservations online. These rates are well below the published rates the hotels offer to most customers. These special rates require prepayment and may be non-refundable.
Deposit Required Policies- Some hotel room reservations require a deposit to be paid at the time of booking. Usually this deposit is non-refundable. These usually involve special rates.
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May I call the hotel directly? Where do I get the phone number? |
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Certainly. Immediately upon hotel booking, you will be sent an email containing your confirmation number, dates of travel, and the telephone number of your hotel. |
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I shopped around for rates but the one I found on your site is not there anymore. Why? |
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Because we are part of a real-time reservation network and because hotel room rates are constantly changing in accordance with availability. We recommend booking early to find the best rates. Once you find a rate you like it is a good idea to book right away.
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How do I cancel a room reservation? |
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If you need to cancel a room reservation you may do so on our hotel site. Click on the "My Reservations" link at the top of the page and enter in the requested information. If you have more than one current
room reservation, look carefully and select the hotel room you wish to cancel. Then click the "Cancel" button. You will receive a cancellation number immediately. This number will also be emailed to you for your records. The individual hotels determine their own cancellation policies. We recommend you read the cancellation policies prior to booking your reservation |
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How do I retrieve a past reservation? |
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By clicking our hotel reservation retrieval link you will call up
our reservation retrieval page to find your booking history. It is
essential that you enter the information requested on this page
exactly the way you entered it when first booking the hotel rooms.
Ensure that your name is spelled correctly and that the credit card
number you enter is the same one used for the hotel booking. When
you click GO our system will display all of your current and
previous room bookings. If your room booking is not present, and you
have a confirmation email and confirmation number, email us at by
clicking our contact link at the top of the page |
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What to do if you experience credit card difficulty. |
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Typographical errors are the leading cause of credit card problems. Check that you have entered your credit card number accurately and that the name and expiration date are as they appear on the card. Also, check that the billing address you entered matches the one filed with your credit card company. Ensure that your card does not expire before your date of arrival and that you have sufficient funds available on the card to guarantee payment for your stay.
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What to do if you do not receive a confirmation email. |
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When we process your booking request, our system generates a
confirmation number and displays it on your screen immediately. If,
after completing a hotel reservation request, you do not see a
confirmation number your request has not been processed. However, if
a confirmation number was displayed but you have not received a
confirmation email most likely your email address was not entered
accurately. You may check the status of your confirmation using our
past hotel reservations link at the top of this page. |
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If you've received a billing error. |
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Questions regarding suspected billing errors should be directed towards your lodging provider. If they are unable to resolve the issue, you may email us by using the contact link at the top of the page. Please include detailed information as to the nature of your problem and the steps you have taken to resolve it.
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Finding out about available amenities. |
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Amenities are listed along with other pertinent information, such as directions and property descriptions, through a link by each hotel listing.
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Will my hotel charge for my children to stay with me? |
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Each hotel establishes its own rate policies but in general hotels do not charge for children under 12 that stay with their parents upon present bedding.
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Will my hotel have rollaway beds available? |
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Generally hotels have rollaway beds available for use. A minimal
hotel fee is sometimes required, but to be determined by the
individual property. Please make special requests in the box allowed
on our secure reservation form. Hotels use their best effort to any
requests. However, we cannot guarantee such requests since they are
based upon availability. |
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Will I receive any written confirmation of my
hotel reservation? |
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No. Once your room reservation has been processed a confirmation number will appear on your screen and will also be emailed to you. This is all you will need to verify your reservation.
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Do the listed room rates include tax? |
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No. Only rooms that require prepayment will have all taxes and fees included in the final cost.
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Where do I find directions to my hotel? |
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Directions and other pertinent hotel information can be found through the "Get Rates & Hotel Information" link that appears with each hotel listing.
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