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| Relax on the beach, laze around the Waterpark. Later, you can dine in one of the
seven restaurants and
catch the award winning Pacific Fantasies dinner show or
the lively, fun-filled entertainment performed by the Clubmates.
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CONTACT INFORMATION
210 Pale San Vitores Road.,
P.O.Box 9370 Tamuning Guam 96931
Tel : (1-671)646-9171 Fax : (1-671)648-2474
picmail@picguam.com |
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Frequently Asked
Questions |
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1. Is the PIC Gift Card a credit
card?
No. The PIC Gift Card is a prepaid gift
card that carries a fixed cash amount
determined by the giver at the time of
purchase. Each time the gift recipient
uses the card, the purchase amount is
deducted from the available balance.
2. Who can use a PIC Gift Card?
Anyone. PIC Gift Card holders do not
have to be registered guests at a PIC
hotel.
3. Where can I purchase the PIC Gift
Card?
The PIC Gift Card can be purchased at
the Front Desk 24 hours a day, 7 days a
week or at the Bistro restaurant during
operating hours.
4. Can I use a PIC Gift Card at other
PIC Hotels?
No. The PIC Gift Card is only for use at
the PIC Guam property.
5. Can I use the Gift Card more than
one time?
Yes, as long as there are sufficient
funds remaining on the Gift Card.
6. Is there a limit to how much value
the PIC Gift Card can have?
Yes. The PIC Gift Card can be loaded
with a dollar value greater than $25 and
up to $1,000.
7. How will the gift recipient know
the original value of the PIC Gift Card?
The PIC Gift Card will come enclosed in
a card carrier that will include the
value of the card, the card account
number and details about how to use the
gift card. The gift card recipient can
check the account balance at:
http://www.picresorts.com/en/Guam/GiftCard
8. Can I reload my PIC Gift Card?
No, but you can purchase additional PIC
Gift Cards at the hotel.
9. How does the cardholder use the
PIC Gift Card at PIC hotels and resorts?
When using the PIC Gift Card upon
checkout, or at any F&B Outlet at the
property, the gift cardholder presents
the card to the cashier and the cashier
will inform the cardholder of the
balance on the card. If the cardholder
tries to make a purchase that is greater
than the amount on the card, the
cardholder will be asked to use another
payment method for the remainder of the
bill.
10. Does the PIC Gift Card have an
expiration date?
PIC Gift Cards purchased expire 12
months after the date of purchase.
11. What happens if my PIC Gift Card
is lost or stolen?
PIC is not responsible for lost or
stolen gift cards.
12. How do you keep track of the PIC
Gift Card value?
It is the cardholder’s responsibility to
keep track of the value of their PIC
Gift Card. Visit
http://www.picresorts.com/en/Guam/GiftCard
to check account balances and
transactions.
13. How can a PIC Gift Card be used
to book rooms or make a reservation?
The PIC Gift Card cannot be used to
guarantee a room reservation, but it can
be used to pay or supplement payment at
the time of checkout.
14. Can the PIC Gift Card be used
with credit cards and cash?
Yes. If a purchase cost is greater than
the amount available on the PIC Gift
Card, the difference can be paid for
with cash or credit card.
15. Are PIC Gift Cards transferable?
Yes. Customers can purchase PIC Gift
Cards to give to friends and relatives
or keep for themselves.
16. Where can I find the account
number for my PIC gift card?
On the back of the card, you will find
the account number. The first 16 digits
of the number is the account number.
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