FAQ
Frequently Asked Questions:
What is PIC?
Where is PIC located?
What is the check in and check out time?
What credit cards are accepted at PIC Guam?
What is a PIC Membership?
What is going on everyday at PIC?
Does PIC have Fitness, Spa or other special health facilities?
What do you need to do to reserve a room at PIC?
What is PIC?
The Pacific Islands Club Guam is a resort hotel on the island of Guam. PIC is Guam’s largest resort with the famous PIC Waterpark where guests can enjoy unlimited sports, activities, lessons, and rental equipment at no extra cost. The PIC concept is to provide comfortable rooms, delicious meals and unlimited use of sporting facilities and activities. PIC Guam offers some of the most unique attractions in the region to include the Swim-thru Aquarium and the Pacific Fantasies Dinner Show, the best and largest cultural show in Guam and Micronesia. PIC’s “Clubmates” are dubbed the “ambassadors of fun.” Clubmates arrange daily and nightly activities and help guests make the most of their stay.
The Pacific Islands Club Saipan is a resort hotel on the island of Saipan, Mariana Islands, Western Pacific Ocean, where guests can enjoy over 60 sports and activities at no additional cost. The PIC concept is to provide comfortable rooms, delicious meals and unlimited use of sporting facilities and activities. The PIC offers the best and most exciting attractions on the island such as the Waterpark (Lazy River, Flow Rider, slides and pools), Kids’ Club program, Laser Tag and nightly entertainment. One thing that makes PIC Saipan unique and interesting is the friendly staff called “Clubmates”. They are the activity organizers, sports instructors and entertainers who help guests enjoy a most memorable vacation at PIC.
Guam is the largest island in the Marianas and in all of Micronesia. Guam is located 13.48 degrees North, and 144.45 degrees East. Guam is approximately 3.5 to 4 hours away from Japan, South Korea, and the Philippines.
Pacific Islands Club Guam is centrally located in beautiful Tumon Bay which is only 10 minutes away from Guam’s AB Won Pat International Airport. PIC Guam is situated on 22 acres of oceanfront property. All major shopping malls and restaurants are within walking distance or no more than a 10 to 15 minute car/bus ride.
** Saipan is the largest island comprising the Commonwealth of the Northern Mariana Islands (CNMI) and is located at Lat. 15"07”N and Long. 14"44E. Saipan is approximately 120 miles north of Guam Island in the Northwestern Pacific Ocean. It is located some 4.5 hours flight time from Seoul, Korea and 3 hours from Tokyo, Osaka & Nagoya, Japan. There are regular flights to Saipan from these cities.
Pacific Islands Club Saipan (PIC Saipan) is situated at the southern end of Saipan, in the quiet village of San Antonio, on prime beachfront property.
PIC Saipan is only 4 km from the Francisco C. Ada International Airport and a 15-minute drive from downtown Garapan. DFS Galleria buses shuttle every hour among the hotels and the store.
What is the Check in and out times?
At PIC Guam Standard hotel check in time is 3:00pm and check out time is 12:00pm. Early check in at 6:00am is an additional USD $100 and can only be granted upon availability. Early morning flight arrivals should be booked one day prior to the arrival date. Late check out until 6:00pm is available for an additional USD $100 and will be granted upon availability. Anything after 6:00pm will incur an additional night’s charge.
At PIC Saipan please note that as most guests arrive early in the morning, their reservation should be made from the previous day.
** Check in time is 15:00 and Check out time is 12:00 (noon).
Late check out:
13:00 - 15:00 $50.00
15:00 - 18:00 $80.00
After 18:00 Full night’s charge (1 night)
Which Credit Card types are accepted?
PIC Guam accepts Visa, MasterCard, AMEX, and JCB
PIC Saipan accepts Visa, MasterCard, American Express, JCB and Diners Club
What is a PIC Membership?
A PIC Membership Card entitles guests to use all PIC sports and recreational facilities and it also functions as a room key and identifies guests’ meal plan
Membership Plans Available
Bronze Card: Includes Accommodations and Free Sports, Activities, Rental Equipment and Lessons. No meals included. Guests can eat at any of the PIC’s restaurants for breakfast, lunch or dinner for additional charge.
Silver Card: Includes Accommodations, Free Sports, Activities, Rental Equipment and Lessons plus Daily Breakfast at any PIC restaurant.
Silver Select Card*: Includes Accommodations, Free Sports, Activities, Rental Equipment and Lessons plus 2 meals daily (breakfast and choice of lunch or dinner). *Silver Select Card is only available in Saipan.
Gold Card: Includes Accommodations, Free Sports, Activities, Rental Equipment and Lessons plus 3 meals daily (Free for children 11 years and under with parental purchase, 1 room share).
The membership plans may be requested in advance at time of reservations, or guests may choose to purchase/upgrade them at the PIC Front Desk upon arrival. Price at time of reservation is slightly lower than price at PIC Front Desk.
The meal plan must be the same for all room occupants and cannot be changed on a daily basis. Meal upgrades are available (from Bronze to Silver or Gold and from Silver to Gold). Downgrades are not available.
A fee may be applied for any lost keys.
Guest Loyalty Program: Guests receive their Membership Cards after completing the application form at the PIC Concierge (free). The Guest Loyalty Program (GLP) provides additional amenities and services to GLP members who visit two or more times. There are 2 types: Sapphire members for guests who booked through a travel agent and Diamond member for those who book direct. The Sapphire card does not provide any discounts on the room rates.
What's going on everyday at PIC ?
The S.E.A. (Sports, Entertainment and Activities) Department is staffed with a team of Clubmates who come from around the globe. They entertain and instruct sports to guests as well as organize daily activities as well as lessons and entertainment (shows). The use of all on-site facilities and activities are free of charge for our in-house guests. Guests need to present their membership card to the Clubmate in order to rent the equipment.
Does PIC have Fitness, Spa or other special health facilities?
At PIC Guam, Jiivana Spa for Well-Being is located on the beachfront. Jiivana Spa is Guam’s first spa for well-being where guests can escape and honor themselves in healthful ways for their mind, body and soul. Jiivana Spa’s signature “Jiivana Journey” is the most popular massage treatment at Jiivana Spa. The open air treatment rooms at Jiivana Spa allow guests complete relaxation as the listen to the waves of the ocean and feel the island breezes. Jiivana Spa offers free Yoga classes to in-house guests. At Jiivana Spa all therapists are trained and certified in the United States. Click here for more information about Jiivana Spa.
At PIC Saipan, aside from the 60+ sports & activities available at PIC, there is no fitness facility (gym). There is a Thai Spa in PIC Saipan, located in three rooms on the 1st Floor. Thai Spa is open daily from 10:00 to 24:00 and offers spa combinations, massage therapies (Royal Thai Massage, Thai Traditional Massage, and Swedish massage), body treatments and facial care, manicures and pedicures.
What do you need to do to reserve a room at PIC ?
For reservations, please book online at www.picresorts.com or email PIC Guam at reservations@picguam.com or PIC Saipan at reservations@picsaipan.com and provide the following information.
- Name of all room occupants (include children and their ages)
- Dates to stay (please note that reservation should be made from the previous night for early morning arrivals)
- Room type
- Membership Plan – Gold Card (3 meals); Silver Card (breakfast only) or Bronze Card (no meals included)
- Flight information (airlines, flight number, date and time of arrival and departure)
- Roundtrip airport transfer request - Additional charges may apply.
** Please note that the room charges are based on the actual dates to stay with rates differing based on changes in seasonality (Off, On, Peak). The room rate is based on single or double occupancy with third and fourth adult and kids’ extra beds as extra fees.
