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PIC CARES is a program developed to ensure heightened cleaning, sanitizing, and safety measures are in place for all guests and employees. We understand that now more than ever, guests have very high expectations for cleaning and sanitizing practices. PIC CARES aims to provide comfort to all guests so travel can be enjoyed in a clean and safe environment.
 
The PIC CARES program was developed in response to the Coronavirus COVID-19 pandemic. The program is implemented in all our resorts. Protocols are in place under the PIC CARES Program to ensure heightened cleaning, sanitizing, and safety measures are in place. All properties are cleaned using hospital-grade disinfectants. All chemicals, cleaning products and procedures must meet guidelines set forth by the United States Environmental Protection Agency (EPA) and local governments.

Guest Protocols

Protocols are implemented at all resorts to protect guests and employees. Temperature checks and the use of face masks are required by all guests. Please click here to download a copy of Guest Protocols which provides important information about your stay.
 
Click to downloads PDF
REQUIRED TEMPERATURE CHECKS

REQUIRED TEMPERATURE CHECKS

All guests must go through a non-invasive temperature check. Guests must also use a face mask when in public areas.
MASKS REQUIRED

MASKS REQUIRED

All guests must use a face mask or facial covering when in public areas.

Front Office Protocols

The Front Office is one our most high traffic areas in the resort. It covers the resort entrance, front desk, concierge, bell service, and other counters and areas within the lobby. Special procedures are in place in these areas to ensure the health and safety of all guests and employees that come through our resort.
SHIELDS AND REQUIRED USE OF MASKS

SHIELDS AND REQUIRED USE OF MASKS

Plexiglass barriers are in place at counters to serve as an extra shield between employees and guests.
PHYSICAL DISTANCING PRACTICES

PHYSICAL DISTANCING PRACTICES

Physical distancing is practiced throughout our resorts. Guests are requested to maintain 6ft (2m) apart from other guests not in their same travel party. Elevator capacity is also reduced to single family use or not more than four people at one time.
 
To aid with physical distancing practices all guest transportation vehicles have a clear barrier for the driver's seat. The front passenger seat is not available for guest use. Valet service has also been suspended until further notice. We continue to make modifications in the way we provide services to ensure physical distancing guidelines are in place.
Cleaning And Sanitizing Practices

Cleaning And Sanitizing Practices

All counters, bell carts, office and storage doors, telephones, and workstations are regularly cleaned. All high touch point transactions have been minimized. Guest folios will be provided electronically at time of check out unless there is a specific request for a hard copy. Credit card payment is encouraged. Cash trays and pens are sanitized after each use. Guest room keys and pool towel cards are cleaned and disinfected upon return. Hand sanitizing stations are placed throughout our resorts for guests use.

Housekeeping Protocols

Housekeeping protocols cover two major areas of our resorts, Guestrooms and Public Areas. Cleaning and sanitizing these areas remain one of our top priorities. Extra steps are implemented to increase all cleaning and sanitizing measures.
 Guestrooms

Guestrooms

Cleaning and sanitizing of all guestrooms are done with intense detail. Guestrooms are only cleaned when not occupied by a guest. High touch items to include TV remote, Do Not Disturb Sign, Notepad and Pen are cleaned and disinfected then placed into a clean sealed bag which is placed in the guestroom before check in.
Pic Cares Clean Zone Seal

Pic Cares Clean Zone Seal

All guestroom doors are sealed with a PIC CARES clean zone label after it has been cleaned and sanitized.
Specific sanitizing consideration

Specific sanitizing

Specific sanitizing consideration is given to room and balcony furniture, phones, thermostats, cabinetry pulls and hardware, doors and doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, mini fridge accessories, mini fridge fixtures and hardware, windows, mirrors, frames, lights and lighting controls, closet hangers and related amenities.
 
More Guestroom related cleaning information can be read in the Guest Protocols. Please click here to download a copy of Guest Protocols which provides important information about your stay.

Food & Beverage Protocols

Food & Beverage protocols at all our resorts have evolved to adapt to new protocols and procedures recommended by the Centers for Disease Control (CDC), Food and Drug Administration (FDA), ServeSafe®, and local government guidelines.
 
Masks are required by all guests entering any Food & Beverage outlet. All Food & Beverage employees wear a face mask, face shield, and gloves when serving guests. Proper handwashing is also routinely practiced. Hand sanitizing stations are placed in areas accessible to all guests.
Cleaning And Sanitizing 2

Cleaning And Sanitizing

All dining outlet surfaces are cleaned and sanitized after each guest use.
Touchless Contact & Guests Safety

Touchless Contact & Guests Safety

Menus are available online to reduce contact. Hard menus remain available and are sanitized after each use. Signage indicates proper cleaning and sanitizing has been done to ensure guests safety.
Reduced Capacity & Physical Distancing

Reduced Capacity & Physical Distancing

Indoor dining is reduced to 50 percent. Seating areas are either placed out of order or completely removed to allow for physical distancing. Take out options are available.

Sports, Entertainment, And Activities Protocols

Our resorts have protocols in place for all Sports, Entertainment, and Activities. When in the Waterpark we want guests and employees to feel safe and is why we have taken a close look at how we clean, sanitize, and practice all guidelines provided to us from the Centers for Disease Control (CDC) and local government authorities.
 
All guests are encouraged to use a mask when not in the water. All employees will use a mask when not in the water or in the lifeguard chair. Hand sanitizing stations are placed in areas accessible to all guests.
Cleaning And Sanitizing

Cleaning And Sanitizing

All areas are routinely cleaned and sanitized. This includes all centers and counters, lounge chairs, Fitness Centers, Game Rooms and other high touch areas.
Touchless Contact & Guest Safety

Touchless Contact & Guest Safety

Touchless contact is in place whenever possible such as the exchange of pool towel cards and room keys for recreational equipment. All recreational equipment are cleaned and sanitized in front of guest prior to hand off.
Reduced Capacity & Physical Distancing

Reduced Capacity & Physical Distancing

The Waterpark operates at a reduced occupancy. Lounge chairs and tables throughout the Waterpark are setup to follow physical distancing guidelines.
 
To learn more about swimming pool cleaning protocols please click Direct Guest to Engineering, Repair, and Maintenance below.

Engineering, Repair, And Maintenance

Strict guidelines remain in place for engineering, repair, and maintenance. Additional procedures are now in place in certain areas of the resort to ensure guests safety.
Swimming Pools

Swimming Pools

Water testing for all swimming pools at PIC properties are conducted three times daily. Pools are vacuumed daily followed by additional cleaning of the walls and floors. Periodical super chlorination practices are frequently conducted.

Updates To Engineering, Repair, And Maintenance Protocls

All HVAC systems undergo routine cleaning and deep cleaning for each AHU or FCU. UV technology is the primary source of sanitization for HVAC systems in all guestrooms and public areas. Guestroom filters are inspected before each guest checks in and is cleaned regularly. Public area HVAC systems in restaurants, banquet rooms, and office spaces are sanitized after each meal period and/or gathering.

Updates To Engineering, Repair, And Maintenance Protocls

Heart Of House

PIC CARES plays an integral role in the duties and responsibilities of all PIC team members. All team members follow strict protocols to keep everyone safe.
What's New For Team Members

What's New For Team Members

All team members go through temperature checks upon entry. Masks are required at all times for all team members. Handwashing or hand sanitizing is required to enter. All delivery personnel and contractors must also adhere to temperature checks, the use of masks, and hand washing and sanitizing.
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