PIC CARES is a program developed to ensure heightened cleaning, sanitizing, and safety measures are in place for all guests and employees. We understand that now more than ever, guests have very high expectations for cleaning and sanitizing practices. PIC CARES aims to provide comfort for all guests so travel can be enjoyed in a clean and safe environment. The PIC CARES program was developed in response to the Coronavirus COVID-19 pandemic. The program is implemented in all our resorts. Protocols are in place under the PIC CARES Program to ensure heightened cleaning, sanitizing, and safety measures are in place. All properties are cleaned using hospital-grade disinfectants. All chemicals, cleaning products and procedures must meet guidelines set forth by the United States Environmental Protection Agency (EPA) and local governments.
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- Cleaning and disinfection of all rooms
- Cleaning and sanitizing of all guestrooms are done with intense attention to detail. Guestrooms are only cleaned when not occupied by a guest. High touch items to include TV remote, Do Not Disturb Sign, Notepad and Pen are cleaned and disinfected then placed into a clean sealed bag which is placed in the guestroom before check in.
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- Cleaning and Disinfection of Public Areas
- Specific sanitizing consideration is given to room and balcony furniture, phones, thermostats, cabinetry pulls and hardware, doors and doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, mini fridge accessories, mini fridge fixtures and hardware, windows, mirrors, frames, lights and lighting controls, closet hangers and related amenities.
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- SWIMMING POOLS
- Water testing for all swimming pools at PIC properties are conducted three times daily. Pools are vacuumed daily followed by additional cleaning of the walls and floors. Periodical super chlorination practices are frequently conducted.
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- Updates to Engineering, Repair, And Maintenance Protocols
- All HVAC systems undergo routine cleaning and deep cleaning for each AHU or FCU. UV technology is the primary source of sanitization for HVAC systems in all guestrooms and public areas. Guestroom filters are inspected before each guest checks in and are cleaned regularly. Public area HVAC systems in restaurants, banquet rooms, and office spaces are sanitized after each meal period and/or gathering.
