Frequently Asked Questions (FAQ)
Standard hotel check-in time is 3:00 pm and check out time is 12:00 pm.
If you would like to access the room before 3:00 pm, please book your accommodations one day earlier. Late check out from 12 pm to 5:59 pm incurs a charge of 50% of the reserved room rate.
Check outs after 6:00 pm will add an additional full night's rate.The Pacific Islands Club is the largest resort on the island of Guam. Activities include the PIC Waterpark where guests can enjoy unlimited sports, lessons, and rental equipment at no extra cost. PIC Guam also offers unique attractions like the Super American Circus and Pirates of the Pacific Dinner Show.
A PIC Pass are similar to a membership, where they allow guests access to exclusive services at PIC Guam, from recreational activities to dining options.
All upgrade inquiries and arrangements can be made at the Guest Services Counter in the Main Lobby. To learn more visit the PIC Pass.
PIC offers an indoor fitness center for in-house guests with cardio machines, weight machines, and free weights. Yoga classes are also available at the beachfront Yoga pavilion.
For more information, inquire with Guest Services or the Front Desk.
Cancellation policies vary by season.
Guests should email the Reservations Department at reservations@picguam.com with their confirmation number to verify policy details
Guam is a tropical island — typically hot and humid, or rainy and cool. Rainy season is mid to late July, with mixed rain and sun throughout the day. Weather can change quickly, so guests should contact the hotel for updated conditions.
The currency on Guam is the US Dollar.
PIC Front Desk exchanges: Australian Dollar, Canadian Dollar, Hong Kong Dollar, Japanese Yen, Korean Won, Philippine Peso, Taiwan Dollar. Daily exchange limits apply.
Yes. Happy Rent-A-Car is located at the PIC Lower Lobby next to Skylight Restaurant.
Hours: 9:00 AM – 12:00 PM; 1:00 PM – 5:30 PM daily.
Contact: +1 671-922-4222
Yes, airport transportation from the airport to PIC Guam is available for an additional fee. Complimentary transfers may be included with select Gold Pass bookings.
For guests who booked directly with PIC Guam, complimentary hotel-to-airport transfer is provided. All transportation requests must contact the Reservations Department.
Email: reservations@picguam.com
A one-night advance deposit with a valid credit card is required at booking. Remaining payment is collected upon check-in. Some promotions require full payment deposits.
Waterpark access is restricted to registered hotel guests or to Day Guests.
Guests must present their wristband at the Fun Park entrance. Guests may continue using the Fun Park after checkout with a valid wristband.
Towels and lockers are available — towels and pool cards must be returned before leaving.
Gold DBB is available to guests who book a Gold Pass package for three or more consecutive nights through the official website. It includes transportation from the airport to the hotel.
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The pickup service is provided only to guests who submit a request by email at least seven days before check-in. The service may only be used for a flight arriving on the date corresponding with the Gold Pass reservation.
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Examples:
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March 3 check-in with a flight arriving in the early morning of March 4: Airport pickup is available only for the flight arriving in the early morning of March 4.
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March 3 check-in with a flight arriving in the afternoon of March 3: Airport pickup is available only for the flight arriving on the afternoon of March 3.
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When a Bronze Pass or Silver Pass reservation is added before the Gold Pass stay, airport pickup cannot be provided because the flight arrival date does not match the starting date of the Gold Pass reservation.
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One-way transportation from the hotel to the airport is one of the DBB benefits available to guests who book three or more consecutive nights through the official website.
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This service may only be used for flights departing within two to three hours after checkout. Therefore, after checking out at noon, the service cannot be used for a flight departing late that night or the following day. The service is also unavailable when a guest books a qualifying three-night stay followed by a separate one-night reservation, because the date on which the DBB benefit is valid does not match the flight departure date.
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When the reservations are separated into a three-night booking followed by a one-night booking, the DBB benefits from the three-night reservation end at checkout. Therefore, the airport transportation service cannot be carried over or used after the additional one-night stay.